Terms & Privacy
Here at Devon Aerial Media, we strive to make your experience working with us both a professional one and an enjoyable one. Unlike some other providers, we are keen to work with you, providing the service that you deserve and a service that we can be proud of. We aim to be provide a straight forward and efficient service, built on traditional values and qualities.....because that is what you deserve.
Please take a moment to read the terms below. We have tried to keep them short and to the point, however if further clarification or discussions are needed regarding any of our terms please do not hesitate to contact Devon Aerial Media and we will be happy to help you.
Booking and Deposits
After the initial enquiry and information gathering procedure, we will undertake a number of pre flight checks to ensure that the project is viable under the CAA authority restrictions and guidelines which, as a CAA registered business, we are obligated to abide by.
Once we have established that we can safely complete your project, we will further discuss your objectives to ensure that we achieve the required outcome. At this point we will ask for a 50% deposit to secure and confirm the booking. On completion of the project we will require the remaining balance to be paid in full, before the footage or images are released by Devon Aerial Media.
Please note: We are very happy for you to view the footage/images before the final payment is made to ensure you are totally satisfied with the footage/images that we have produced.
Because every project has specific requirements and locational differences please contact us and we can provide a bespoke quote. Please read the pricing page for an overview of current charges.
Devon Aerial Media will retain the copyright of all footage and/or images produced. All materials (footage/images) produced will be yours to use. However, you will not be permitted to sell the material provided to a 3rd party company/organisation without prior consultation with Devon Aerial Media.
Devon Aerial Media retain the right to use any suitable material for promotional and media projects.
Cancellations can occur for a number of reasons. The weather is a large factor and due to its the rather unpredictable nature in the UK, it may be sometimes necessary to cancel filming until more suitable conditions prevail. Should this be the case, we will endeavour to complete your project at the first available opportunity. There will be no additional charges for cancellations due to weather conditions.
On receipt of your booking confirmation and 50% deposit you have the right to cancel Devon Aerial Medias services up until 14 days before the booked date. If the cancellation notification period is less than 14 days, we reserve the right to retain 50% of the original deposit. Cancellations made within 5 days or less of the agreed booking date will not be entitled to a refund due to the pre-flight checks and project planning that will have already taken place.
Terms & conditions of Contract
By booking the services of Devon Aerial Media you are confirming that you understand the following criteria will be adhered to in accordance with the Civil Aviation Authority (CAA) and agree with our Terms & conditions of Contract.
In accordance with Air Navigation Order CAP393, Devon Aerial Media (and all other drone operators) are unable to fly Unmanned Aerial Vehicle (UAV) within 50m of people, property, structures, vehicles or vessels which are not 'under the control' of the person in charge of the aircraft. Should this be the case, Devon Aerial Media will take actions that are reasonably practicable to enable control of the situation to be achieved. These actions may incur an additional cost.
The Pilot in Command (PIC) is responsible for making the final decision as to whether flying will commence. This decision will be based on weather conditions, location, public and other stated safety criteria being met.
If a pre booked project is cancelled due to unsuitable weather conditions, we shall re-book another date that is suitable for both parties at no additional cost.
Should circumstances and conditions outside of our control (with exception of section 4) occur on the pre booked flight date,which prevents flying, an additional cost may be incurred to re-arrange your booking.
Devon Aerial Media reserve the right to make changes, amendments and alterations to our Terms & conditions of Contract at any time and without prior notice.
Well done if you have managed to get this far! The next step is to contact us and see how we can help you see photography in a new light.
Any personal information you provide to Devon Aerial Media is stored on our servers. We take all reasonable precautions to protect your data, however transmission of information via the internet is not completely secure. Because of this, we cannot guarantee the security of your data transmitted to our website, any exchange of data is entirely at your own risk.
Upon receipt of your information we use secure and strict procedures to try and prevent any unauthorised access.
Your information will only be used by Devon Aerial Media to provide our services to you and provide updates and information regarding our products.
Your information will never be passed onto a third party or any other interested party or persons.
We will only contact you via the information provided by yourselves.
This website contains links to other external websites over which we do not have any control. Devon Aerial Media cannot accept responsibility for the content of these external sites and for the protection and privacy of any information that you provide when visiting these sites.